Reference

How We Handle Your Privacy on dana qq

Your account, payment details and personal information are protected by clear policies we follow every day.

Account verificationPayment data protectionWithdrawal securityContact & data access

The Data We Gather and Why

dana qq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with dana qq, we collect your name, date of birth, email, phone number and banking details to verify your identity and process transactions. We also track your login history, IP address, device type and games you play to prevent fraud and

1
keep your account safe. Payment information — the card or wallet you use for DANA, OVO, GoPay or QRIS deposits — is encrypted and never stored in full. Where local law permits, we use this data to send you updates about promotions and account activity. You
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can ask us to stop marketing emails at any time through your account settings or by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Contact Us About Your Privacy

Team online

Live Chat Support

Reach our team inside your account lobby during operating hours. Ask about your data, request account changes or file a privacy concern. Response time is typically under 5 minutes on weekdays.

Email Support

Send privacy questions or data requests to our support email. We reply within 24 hours on business days. Include your account username and the details of your request.

Account Settings

Update your personal information, email, phone number and marketing preferences directly in the account menu. Changes take effect immediately on your next login.

HOW WE PROTECT YOU

Security, Retention and Your Rights

Encrypted Payments

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your full card or wallet number. Deposits and withdrawals are verified on our secure server before being recorded in your account.

Data Retention

We keep your account data for as long as your account is active. After closure, we retain records for 7 years where local law requires, then delete them securely. Backup copies are maintained for fraud prevention.

Cookie Use

We use cookies to keep you logged in, remember your preferences and track website behaviour for security. You can disable non-essential cookies in your browser settings without losing core account access.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS) to complete transactions and with compliance partners where local law permits. We do not sell your information to advertisers.

Access Your Data

Open your account settings to view your profile, transaction history and withdrawal records. You can export this data as a file by contacting our support team. Requests are processed within 5 business days.

Update or Delete

Correct your name, email or phone directly in account settings. To request account deletion, contact our support team. Active accounts are usually closed within 7 days; depends on local law regarding final balance withdrawal and records.

Privacy Policy Answers

No. We share your data only with payment processors like DANA, OVO, GoPay and QRIS to complete transactions, and with legal/compliance teams where local law requires. We do not sell or pass your name, email or account details to other platforms or marketing networks.

We retain your account records and transaction history for 7 years where local law permits, then securely delete them. This protects you and us against fraud claims and meets legal requirements. Backups may be kept longer for security.

Yes. Log into your account and visit Settings to view your profile, transaction history, login records and withdrawal details. For a complete export of all data we hold, contact our support team. We deliver this within 5 business days.

Your payment details are encrypted and sent directly to the payment processor. We do not store your full card or wallet number—only the last 4 digits and transaction date for your records. All transfers are verified before they appear in your account.

Yes. We monitor login activity and flag unusual locations or devices. If we detect a suspicious login attempt, we'll ask you to verify your identity via email or phone. Always log out when using shared devices, and enable two-factor authentication in your account settings.

Your data is stored on encrypted, secure servers. We use industry-standard firewalls and backup systems to prevent loss or theft. Our servers meet compliance standards for the regions we operate in, including Indonesia. Regular security audits verify protection measures.

How We Handle Your Privacy on dana qq

How to Contact Us About Your Privacy

Live Chat Support

Email Support

Account Settings

Security, Retention and Your Rights

Encrypted Payments

Data Retention

Cookie Use

Third-Party Sharing

Access Your Data

Update or Delete

Privacy Policy Answers

01 Do you share my information with other websites or brands?

02 How long do you keep my account data after I close my account?

03 Can I see all the data dana qq holds about me?

04 What happens to my payment information when I deposit via DANA, OVO, GoPay or QRIS?

05 How do I stop receiving marketing emails from dana qq?

06 Is my account safe when I log in from different devices?

07 Where is my account data stored, and is it protected?

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